Returns & Exchanges Policy

At Origoshko (“we,” “our,” “us”), we want you to be completely satisfied with your purchase from origoshko.sk. If for any reason you are not happy with your order, you may request a return or exchange in accordance with this policy.

1. Eligibility for Returns and Exchanges

  • Items must be returned within 14 days of receiving your order.
  • Products must be in their original, unused condition, with all tags and packaging intact.
  • Certain items, such as personalized products, final-sale items, or gift cards, are not eligible for returns or exchanges.

2. How to Initiate a Return or Exchange

  • Contact our support team via origoshko.sk or our official support channels within 14 days of delivery.
  • Provide your order number, product details, and reason for return/exchange.
  • Our team will guide you through the return process and provide instructions for shipping.

3. Refunds

  • Refunds will be issued using the same payment method used for the purchase.
  • Once we receive and inspect the returned item, refunds are typically processed within 7–14 business days.
  • Shipping costs are non-refundable unless the item is defective, damaged, or incorrectly sent by us.

4. Exchanges

  • Exchanges are subject to product availability.
  • If the desired replacement item is unavailable, we will offer a refund according to our refund policy.
  • Exchange requests must also comply with the 14-day return period and original product condition requirements.

5. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us immediately.
  • We will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping

  • Customers are generally responsible for return shipping costs, unless the return is due to our error (wrong or defective item).
  • We recommend using a trackable shipping method to ensure your return is received safely.

7. Contact Information
For any questions, concerns, or to initiate a return/exchange, please contact our customer support team via origoshko.sk or our official support channels.

At Origoshko, your satisfaction is our priority. We strive to make the returns and exchanges process simple, fair, and transparent.